Why shop at Divirta? Divirta saves you time and money. The company has established an international network of manufacturing centers which save you time and money by manufacturing and delivering items as close to you as possible. You save money on shipping, import fees and time by having your product delivered in days instead of weeks. Payment processing and acceptable forms of payment. Divirta uses Internet Secure to handle online transactions. Internet Secure is a recognized and recommended online payment processing partner by major banking institutions. To go to the internet secure web site click here We accept the following transaction methods: Visa, Master Card, American Express and Discovery cards. We also accept schedules and postal orders, however me must ensure payment has cleared in order to process your order. Ordering When do you charge me for the order? As soon as I submit it or as soon as you ship it? You are charged when you place the order, our orders are shipped the next business day. Will you let me know that you’ve received my order? Of course. We’ll send you an e-mail Order Confirmation message that includes the order date, the order number, a list of the items you’ve ordered, shipping details, and total cost. Will you let me know that you’ve shipped my order? Yes, an e-mail is sent confirming product, and shipping method. What if I have a question about my order? You can check your order history on the divirta.com site. Just click on the my history link at the top of any page, then choose the link. If you’d like to change your order after you’ve submitted it, you can send an e-mail request to orders@divirta.com. You can also send questions or comments about your order to orders@divirta.com What happens if I don’t receive my order? We do our best to make sure that everything you’ve ordered arrives safely and on time. If your order takes longer than the estimated shipping time listed under your chosen shipping method (see the 'Shipping Methods' section of our policies page) - and we didn't send you any e-mail notification - please let us know. Send questions or comments about your order to orders@divirta.com , or call us at 1-416-599-8844 between 9:00am and 5:00pm Eastern Standard Time, Monday to Friday. (24 hour service coming soon) We will immediately look into and take care of the delay. Whatever the reason for the hold-up, we’ll help you get what you need. "Privacy Policy"
Divirta.com believes that your personal information deserves to be protected. You can browse the site without providing any personal information at all. However, if you want to make a purchase, receive our automated site updates or enter a contest, you will need to provide the necessary details. What does Divirta.com use your personal information for? To process your orders. To automatically send you site updates if you so request. To notify you if you win a contest, and send you prizes. We may also use personal account information and data collected through your personal identification to generate statistics and aggregate reports for internal use and for sharing with affiliates, subsidiaries, licensees, successors and advertisers. These statistics and aggregate reports will not contain any personally identifiable information. Your identity is kept anonymous. How does Divirta.com protect your personal information? When you register or place an order, it's done through a secure server. By using 128-bit encryption through Secure Socket Layers (SSL), the most advanced security available today, we ensure that your information will remain encrypted until it reaches the Divirta.com server. Does Divirta.com use "cookies"? Depending on how you have configured your browser, when you log in to Divirta.com, a small file - a "cookie" - is stored on your computer's hard drive. The cookie contains a unique identification number that identifies you without storing any personal information. This unique ID number is inaccessible to any web site except Divirta.com. It is used to track your shopping cart as you go through the site. Other cookies are used for site navigation and sales of digital products. If you arrive at Divirta.com with your cookies turned off, we cannot track your shopping cart and you will not be able to purchase merchandise. How to enable cookies. Does Divirta.com disclose personal customer information to third parties? Divirta.com feels that your personal information should be just that - personal. Divirta.com does not sell, rent or make available visitors' non-aggregated specific personal information to anyone other than Divirta.com. If, and only if you indicate that Divirta.com can share your order details with the artist(s) whose products you are purchasing would we possibly provide them with that information. If we decide to do so in the future, Divirta.com would announce such a plan, and visitors could choose to participate or not. In the absence of information to the contrary, we would assume that you do not want your personal information shared. You would have to clearly indicate your wish to do so before any information was forwarded to a third party. Divirta.com reserves the right to cooperate with local, provincial and national officials in any investigation requiring either personal information - including any personal information provided online through www.divirta.com - or reports about lawful or unlawful visitor activities on this site. Divirta.com also reserves the right to change this Privacy Policy at any time. We also reserve the right at any time to disclose any information in an individual's account: i. to satisfy any law, regulation or government request; ii. to protect the rights or property of Divirta.com and its users, sponsors, providers, licensors or merchants.
Divirta.com believes that your personal information deserves to be protected. You can browse the site without providing any personal information at all. However, if you want to make a purchase, receive our automated site updates or enter a contest, you will need to provide the necessary details. What does Divirta.com use your personal information for?
We may also use personal account information and data collected through your personal identification to generate statistics and aggregate reports for internal use and for sharing with affiliates, subsidiaries, licensees, successors and advertisers. These statistics and aggregate reports will not contain any personally identifiable information. Your identity is kept anonymous. How does Divirta.com protect your personal information? When you register or place an order, it's done through a secure server. By using 128-bit encryption through Secure Socket Layers (SSL), the most advanced security available today, we ensure that your information will remain encrypted until it reaches the Divirta.com server. Does Divirta.com use "cookies"? Depending on how you have configured your browser, when you log in to Divirta.com, a small file - a "cookie" - is stored on your computer's hard drive. The cookie contains a unique identification number that identifies you without storing any personal information. This unique ID number is inaccessible to any web site except Divirta.com. It is used to track your shopping cart as you go through the site. Other cookies are used for site navigation and sales of digital products. If you arrive at Divirta.com with your cookies turned off, we cannot track your shopping cart and you will not be able to purchase merchandise. How to enable cookies. Does Divirta.com disclose personal customer information to third parties? Divirta.com feels that your personal information should be just that - personal. Divirta.com does not sell, rent or make available visitors' non-aggregated specific personal information to anyone other than Divirta.com. If, and only if you indicate that Divirta.com can share your order details with the artist(s) whose products you are purchasing would we possibly provide them with that information. If we decide to do so in the future, Divirta.com would announce such a plan, and visitors could choose to participate or not. In the absence of information to the contrary, we would assume that you do not want your personal information shared. You would have to clearly indicate your wish to do so before any information was forwarded to a third party. Divirta.com reserves the right to cooperate with local, provincial and national officials in any investigation requiring either personal information - including any personal information provided online through www.divirta.com - or reports about lawful or unlawful visitor activities on this site. Divirta.com also reserves the right to change this Privacy Policy at any time. We also reserve the right at any time to disclose any information in an individual's account: i. to satisfy any law, regulation or government request; ii. to protect the rights or property of Divirta.com and its users, sponsors, providers, licensors or merchants.
Shipping Rates
What is your return policy? All damaged or defective items must be returned with the original invoice and in the condition in which you received it. Indicate on the back of the invoice, or in an attached letter, why you are returning the item(s). If your order arrived damaged please return it right away so we can send you a replacement. Please send all returns to: DIVIRTA Ltd. Suite 100-275 Richmond St. West Toronto, Ontario, M5H 2R7, Canada Shipping charges will only be refunded in the case that the error was at the fault of Divirta.com. All refunds, including any refunds for return shipping charges, will be credited to the credit card used in your purchase. We will make every effort to process your refund quickly and you will be notified of your refund by e-mail. In the case of a customer giving an insufficient or incorrect address and the package being returned, the customer will be charged to resend the package to the correct address.
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